Privacy Policy

At Palace Of Chance Casino, we deeply value the trust and loyalty of our players. Your personal data will always be securely protected and handled with the highest level of care. This Privacy Policy explains how we collect, use, and safeguard your information. We encourage you to carefully review this policy so you can make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our responsibilities regarding the processing of your personal data in accordance with gambling regulations. This data processing is necessary for your participation in games and the provision of our services.

Our website is operated by Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. holds a license issued by Antillephone N.V.

By accepting this Privacy Policy, you consent to the collection and processing of your data as described. This document may be updated periodically, so we advise you to review it regularly. Continued use of our services signifies your acceptance of any changes made to this policy.

Collection of Information

We gather various personal details through our website, including:

1. Registration and Communication Data: Information provided during registration and subsequent communications, such as your name, contact details, and identification documents.
2. Interaction Records: Data from your interactions with us through different communication channels.
3. Transaction and Usage Data: Information related to your transactions, gaming history, and website usage.
4. Verification Documents: Documents required for identity verification and to comply with legal regulations.

Usage of Information

The information we collect is used for the following purposes:

1. Transaction and Bet Processing: To manage and process your transactions and betting activities.
2. Service Provision and Support: To provide services you request and offer support when needed.
3. Verification and Legal Compliance: To perform identity verification and comply with applicable laws.
4. Promotions: To send marketing communications, provided we have your consent.
5. Legal Compliance: To meet legal obligations, such as anti-money laundering regulations.
6. Fraud Prevention: To detect and prevent fraudulent or illegal activities.
7. Market Research: To analyze aggregated data and improve our services.

Marketing Communications

With your consent, we may use your personal information to send promotional messages about our products and services. You have the option to opt-out of receiving these communications at any time by adjusting your account settings or contacting customer support.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

1. Within our Group of Companies: As necessary for the provision of services and operations.
2. Business Partners: To fulfill service requirements and comply with legal obligations.
3. Third-Party Service Providers: For data processing purposes, in compliance with our contractual and legal obligations.

Any third-party service providers who have access to your data are bound by strict confidentiality agreements to protect your privacy.

Data Security and Retention

We take the security of your personal data seriously and adhere to all relevant legal standards to ensure your information is protected. Personal data is retained for as long as necessary to comply with legal requirements, including a minimum retention period of five years after account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyze user behavior, and support marketing efforts. You can manage your cookie preferences through your browser settings, but limiting cookie usage may affect your experience on our website.

Your Rights and Contact Information

You have the right to:

1. Access Your Data: Request a copy of the personal data we hold about you.
2. Update Your Information: Correct any inaccuracies in your personal data.
3. Opt-Out of Marketing Communications: Withdraw consent for marketing communications at any time.

For any concerns or inquiries, you can contact our Data Protection Officer (DPO) via email. Under GDPR, you also have the right to lodge a complaint with the relevant supervisory authorities.

This Privacy Policy reflects our commitment to ensuring the security and privacy of your personal data while providing a safe and compliant gaming experience. For any questions or requests related to your data, feel free to reach out to us.